Privacy Policy

1. Information We Collect

1.1 Information You Provide to Us

We collect information you voluntarily provide when you:

• Place an order
• Request a quote
• Contact us
• Submit artwork or branding materials

This may include:

• Name
• Email address
• Phone number
• Company name
• Billing and shipping addresses
• Order details
• Any information included in messages to us

1.2 Artwork and Uploaded Content

If you provide logos, designs, or other artwork:

• We use these solely to fulfill your order
• We do not use or share them for any other purpose except production and fulfillment
• You are responsible for ensuring you have the rights to use submitted content

1.3 Information Collected Automatically

When you visit our Website, we may automatically collect:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on pages

This helps us improve our Website and user experience.

2. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Communicate with you about orders or inquiries
• Provide customer support
• Improve our Website and services
• Send marketing communications (if you opt in)
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information.

We do not share or sell SMS opt-in data or phone numbers for marketing purposes.

We may share your information only as necessary to operate our business, including with:

• Suppliers and manufacturers (for production of your products)
• Decorators and printers (for customization)
• Shipping carriers (such as UPS, FedEx, USPS)
• Service providers (website hosting, email platforms, CRM tools)

These parties only receive the information needed to perform their services.

We may also disclose information if required by law or to protect our rights.

4. Payments

We do not store or process credit card information directly.

All payments are processed securely through third-party payment processors. These providers handle your payment information in accordance with their own privacy policies.

5. Cookies and Tracking

We may use cookies and similar technologies to:

• Improve Website functionality
• Understand user behavior
• Enhance your browsing experience

You can adjust your browser settings to disable cookies, though some features may not function properly.

6. Marketing & SMS Communications

If you opt in, we may send you:

• Emails
• SMS
• Promotional offers
• Updates about products or services

You can unsubscribe at any time by:

• Clicking the “unsubscribe” link in emails
• Replying STOP to SMS messages
• Contacting us directly either by email or phone

Standard message and data rates may apply for SMS communications. Message frequency varies.

7. SMS Communications and Consent

If you provide your phone number and opt in to receive SMS messages from Promo Supply House, Inc., you consent to receive text messages related to your account and orders, including proof approvals, production updates, shipping notifications, delivery alerts, and customer support communications.

If you have separately opted in to receive marketing messages, you may also receive occasional promotional messages, product updates, or special offers.

Message frequency varies. Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us directly.

We do not share, sell, or rent your phone number or SMS opt-in information with third parties for marketing purposes.

8. Data Retention

We retain your information only as long as necessary to:

• Fulfill orders
• Maintain business records
• Comply with legal obligations

9. Data Security

We take reasonable measures to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.

10. Your Privacy Rights

Depending on your location (including California), you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of certain data uses

To exercise these rights, contact us using the information below.

We will not discriminate against you for exercising your rights.

11. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from children.

12. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices.

13. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.