Order, Production & Returns Policy

1. Order Process

• Orders begin once artwork is approved and payment is received
• Quotes are valid for a limited time and subject to change
• Changes after approval may result in additional costs and delays

2. Artwork Approval

• A proof will be provided before production
• It is the customer’s responsibility to review all details (spelling, colors, placement, sizing)
• Once approved, Promo Supply House is not responsible for errors in the design

3. Production Times

• Standard production times vary by product
• Rush orders may be available upon request
• Production timelines begin after final approval and payment

4. Shipping

• Shipping costs and timelines are provided at checkout or quote stage
• Delivery dates are estimates and not guaranteed
• Promo Supply House is not responsible for shipping delays once the order has left our facility

5. Product Variations

Due to the nature of custom manufacturing:

• Slight variations in color, size, or placement may occur
• These are considered normal and not defects

6. Returns and Reprints

Because products are custom-made:

• All sales are final
• Returns are not accepted unless there is a verified production error

If there is an issue:

• Claims must be submitted within 7 days of delivery
• Photos and documentation are required
• If approved, we will offer a reprint or resolution at our discretion

7. Cancellations

• Orders cannot be canceled once production has begun
• Cancellations prior to production may be subject to fees

8. Customer Responsibility

Customers are responsible for:

• Providing accurate shipping information
• Reviewing proofs carefully
• Ensuring artwork rights and permissions